Dongles can be divided up into two types that are connected differently:

§   USB dongles

§   Parallel Port dongles

This section describes how to connect these dongles and also guides you what to do when you have Problems with your Dongle.

After installing the software, plug the USB device into any of the computer’s spare USB ports or USB hub. If you have plugged in the dongle prior to installing the software, the dongle driver installation may take longer.

The Parallel Port is the port in the back of your computer that has 25 pins. Older printers connect to the Parallel port. In order to connect the Parallel Port dongle, please use the following steps:

Ø  Unplug any existing devices or cables (if any) from the Printer/Parallel port of your computer.

Ø  Plug the dongle into the Printer/Parallel port and tighten the attachment pins securely. (Not tightening the pins securely will cause problems)

Ø  Plug any existing devices or cables (if any) back into the dongle and tighten their attachment pins securely.

Note: Devices plugged into the back of a parallel dongle

Some unusual devices will not work correctly if plugged into the back of the copy protection device. These include devices such as parallel floppy drives (for laptops) and parallel ethernet connectors. All printers should work correctly through the copy protection device.

Note: Laptops and Parallel ports

Some laptop manufacturers, eg Toshiba, have disabled the Parallel port in the BIOS settings by default. This will cause the laptop to not recognise the Copy Protection Device. This can be fixed in the BIOS settings of your computer at start-up, by enabling the Parallel port. Please refer to your laptop manufacturer’s website for more information.

If you have any dongle related problems like the error message below, please consult our dongle problems page on our website: http://www.formsys.com/support/knowledgebase/dongle-problems

Alternatively you can contact our technical support, see section 4. Need Help? for details.