If you have a problem with the installation or operation of your software…

If you have a problem installing, please check the following:

§    Check you are logged in with Administrator privileges

§    Check no other programs are running during the installation

§    Temporarily turn off any virus checking software

§    Ensure the Temp directory is empty; delete any files or folders from it if not.
This directory is usually at C:\TEMP or C:\WINDOWS\TEMP

§    Uninstall any existing installations of this software and reinstall the software following the installation instructions carefully.

If you need assistance solving installation problems, please contact our technical support (see below). For installation problems include the CPD number in any support request. The number is printed on the Copy Protection Device.

User manuals in Adobe Acrobat PDF format are on the CD. There is an index at the back of the manual and a table of contents at the front to help you find the information you need.

This information is also available in the on-line help in the Windows versions of the software.

Consult our support centre on our web site at the following address: http://www.formsys.com/support

Email us at support@formsys.com. Please include:

§    Your system information from the Help menu | About Maxsurf/Multiframe| Sys info

§    Steps to recreate the problem

§    Design file the problem occurs with, including all necessary libraries, loads etc.

If you don't have email, send us a fax to +61 8 9335 1526.  Please include as much information as possible and include sketches or printouts that illustrate the problem.

If email or fax doesn't work for you, or the problem is very urgent, please call us on +61 8 9335 1522.